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Demystifying the Arts |

How Intermediaries Amplify Impact and Strengthen Ecosystems


People are gathered indoors, chatting and smiling. A man wearing glasses holds a baby in a carrier. Others around him are engaged in conversation, including two women with glasses and a man wearing a black hat. The atmosphere appears friendly and relaxed.
The Greater Pittsburgh Arts Council's free monthly networking events help the organization facilitate connections between a wide range of artists, creatives, and arts workers. // Photo by Patrick Fisher

In the intricate web of the nonprofit sector, intermediaries often play a role that is misunderstood or undervalued. Yet, their impact ripples across the entire ecosystem. Intermediaries, like the Greater Pittsburgh Arts Council, act as connectors, amplifiers, and safeguards. We serve not only the individuals and organizations on the ground but also the funders, ensuring that investments into the sector yield sustainable and meaningful results.

A cut-out photo of a smiling white man with short brown hair is placed on top of a purple background and text placed on cut-out pieces of paper reading, Demystifying the Arts: Insights from the CEO of the Greater Pittsburgh Arts Council.

What Are Intermediaries, and Why Do They Matter?

Intermediaries are organizations that operate between funders and direct service providers or practitioners. They have the dual responsibility of addressing the immediate needs of their stakeholders while also safeguarding the larger ecosystem. This dual function allows intermediaries to:

  • Provide Essential Programs and Services – From grantmaking and professional development to advocacy and resource-sharing, intermediaries equip individuals and organizations with the tools to thrive. Their offerings are tailored to their sector’s needs, avoiding duplication and ensuring resources are effectively allocated.

  • Multiply the Impact of Philanthropy – A dollar invested in an intermediary strengthens not just one organization but an entire network. By building capacity, facilitating connections, and sharing knowledge, intermediaries create a ripple effect that extends across the ecosystem.

  • Reduce the Burden on Funders – Acting as a strategic partner, an intermediary absorbs operational and logistical complexities, allowing funders to focus on their priorities while ensuring that investments are deployed efficiently and equitably.

The Multiplier Effect of Well-Resourced Intermediaries

When intermediaries are appropriately funded and staffed, their capacity to create a multiplier effect becomes evident. Consider this: every service or resource provided by an intermediary strengthens not just the immediate recipient but the larger community. Let’s use the Greater Pittsburgh Arts Council and the arts ecosystem as an example. By utilizing our service offerings, an artist is better positioned to strategically approach their practice, contributing to their local economy and building more stable income streams. As their knowledge grows and accomplishments increase, they are better equipped to mentor emerging talent and inspire the next generation. Similarly, an arts organization is better positioned to thoughtfully assess its operations and programming to ensure resources are used effectively. This not only enhances their impact but also fosters meaningful community outcomes, creating opportunities for collaboration and growth across the ecosystem.

Additionally, intermediaries help reduce inefficiencies and redundancies. By maintaining a high-level view of the ecosystem, they identify gaps and overlaps, ensuring that resources are distributed strategically and equitably. This strategic oversight is invaluable, especially in sectors like the arts, where funding is often limited, and needs are vast.

Why Funders Should Embrace Intermediaries as Partners

Funders have a unique opportunity to view intermediaries not merely as pass-through entities or just another grantee, but as strategic partners. Here’s why:

  1. Protection of Long-Term Investments – Through capacity building, technical assistance, and troubleshooting, intermediaries safeguard funders’ investments, ensuring that organizations remain sustainable and adaptable.

  2. Increased Equity and Accessibility – Intermediaries help break down barriers by translating funding opportunities, industry trends, and best practices for smaller and historically marginalized organizations while also providing funders with critical insights from the field.

  3. A Stronger, More Connected Ecosystem – By fostering collaboration and building relationships across sectors, intermediaries strengthen the entire landscape, ensuring that every stakeholder benefits.

A person with long hair works on a piece of jewelry at a wooden workbench, surrounded by tools, metal pieces, and design sketches.
Through site visits, the Greater Pittsburgh Arts Council amplifies the work of working artists, such as Maria Camera-Smith, a Pittsburgh-based metalist, enamelist, and instructor. // Photo by Patrick Fisher

Indicators of Effective Intermediaries

For funders and stakeholders seeking to evaluate the impact of an intermediary, consider the following indicators:

  1. Reach and Accessibility: Does the intermediary serve a diverse range of constituents? Are their services accessible and responsive to community needs?

  2. Impact on Capacity Building: Are their programs and services strengthening the capacity of individuals and organizations to operate sustainably and effectively?

  3. Collaboration and Connectivity: Is the intermediary fostering meaningful partnerships and facilitating connections across the sector?

  4. Strategic Alignment: Does the intermediary’s work align with broader sector goals and priorities?

  5. Advocacy and Representation: Is the intermediary effectively advocating for its constituents and representing their interests at the regional or national level?

  6. Operational Efficiency: Is the organization well-managed, with clear metrics for success and a track record of accountability?

  7. Sectoral Benefit: Is the intermediary catalyzing positive change that strengthens the sector’s collective impact, resilience, and ability to thrive in a rapidly changing environment?

A woman in a red sweater stands facing a diverse group of people in a room. Some are standing, others sitting, attentively listening. The room has art displays and posters on the walls. The atmosphere appears informal and engaging.
In March 2025, the Greater Pittsburgh Arts Council led a tour for policymakers and funders, visiting four nonprofit arts organizations to highlight the impact of arts and culture in our region. // Photo by Patrick Fisher

The Case for Investment

Intermediaries hold a unique position of influence and responsibility. When supported appropriately, they serve as catalysts for growth, innovation, and sustainability. Funders who invest in intermediaries are not just supporting a single organization; they are making a strategic decision that protects their portfolios, amplifies their impact, and ensures long-term success for the individuals, organizations, and communities they support.

To fully leverage the power of intermediaries, the philanthropic community can take the following actions:

  1. Invest in General Operating Support – Flexible, unrestricted funding enables intermediaries to adapt to sector needs, invest in long-term strategies, and build stronger, more resilient networks.

  2. Incorporate Intermediaries into Grantmaking Strategies – Rather than viewing them as separate from direct service providers, funders should integrate intermediaries into their overall funding approach, ensuring their role is recognized and supported.

  3. Engage Intermediaries as Thought Partners – Intermediaries have deep knowledge of their sectors. Funders can strengthen their own strategies by seeking input from intermediaries on funding priorities, emerging trends, and community needs.

  4. Support Capacity Building and Innovation – Investing in an intermediary’s ability to grow, innovate, and refine its services benefits the entire field. Funders should consider supporting professional development, infrastructure improvements, and technology enhancements.

  5. Foster Collaboration Between Intermediaries and Grantees – Encourage and fund opportunities where intermediaries and direct service organizations can work together, ensuring that resources, knowledge, and best practices are shared effectively.

  6. Recognize and Promote the Value of Intermediaries – Philanthropic leaders should advocate for the importance of intermediaries, helping to shift perceptions and build broader support for their role in strengthening the nonprofit ecosystem.

  7. Measure and Communicate Impact – Work with intermediaries to develop meaningful impact metrics and share success stories that illustrate how their work enhances the entire sector.

As the Arts Council continues our mission to connect, resource, and inform the arts community, we invite our partners to recognize the indispensable role of intermediaries. By working together, we can build a thriving, sustainable arts ecosystem that stands as a testament to the power of collaboration and strategic investment.