Free Training: De-escalating Conflict & Potentially Violent Situations
Have you interacted with the front-of-house staff at an arts and culture facility recently? Give them a high-five or socially distanced fist bump next time you see them. With the ever-changing conditions of the pandemic, front-line staff are often the first to deal with the good and the bad of customer service issues and concerns related to the mitigation of COVID-19. Whether they’re helping to enforce mask mandates or new vaccination requirements, their jobs have become harder since 2020.